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Knowledge base
General
FAQ
1
How do I program my station speed dials?
Getting Started
0
Misc How To's
12
Polycom SoundStation IP 5000 on a MiVoice Office 250
DHCP server settings
Mitel 3300/MiVoice Business - Programming Keys
Mitel 3300/MiVoice Business - Personal Speed Calls
Mitel 3300/MiVoice Business - Music on Hold
See all 12 articles
Setting up Mitel Handsets
Mitel 53xx Handsets
3
Mitel 5212/5312 - Pointing it to your Mitel MiVoice office 250
Mitel 5320/5320e/5330/5330e/5340/5340e/5360 - Pointing it to your Mitel MiVoice office 250
Installing a power supply to your handset
Mitel 69xx Handsets
4
Pointing the 69xx to the Mitel Communication Server
If DHCP for 53xx phones is overiding your 69xx
DHCP 69xx's
Mobile contacts not syncing via bluetooth on IOS
MCS Mitel Communication Server/Phone Manager
User Guides
8
Phone Manager User Guide
Phone Manager Desktop Quick Reference Guide
Call Recorder Quick Reference Guide
Call Reporter User Guide
Call Reporter Quick Reference Guide
See all 8 articles
Troubleshooting
0
How to's
1
Directory Import
Mitel Wifi/Dect Handsets
Mitel 5610
1
How to set a Mitel 5610 to communicate over a unique SIP Port.
Handset User Guides
Mitel 53xx Phones
2
5320e 5330e 5340e User Guide
Mitel 5312 User guide
Single Line or Analogue handset
1
Single line/Analogue handset user guide
Polycom
1
Polycom VVX 411 Full User guide
Mitel 69xx Phones
4
Mitel 6940 Quick Reference Guide
Mitel 6930 Quick Reference Guide
Mitel 6920 Quick Reference Guide
Mitel 69xx User Guide
Voicemail
1
MiVB Vociemail User guide Version 8
System Requirements
Customer Service Manager (CSM)/MiContact Centre Office (MCCO)
1
Mitel Customer Service Manager (CSM) requirements
Mitel Phone Manager Outbound
General
1
Calling Party Name and Number
User Guides
1
Quick Start Guide
MiCCO & Customer Service Manager
Backing Up
1
How to backup up user configuration files on CSM and MiCCo
Installing
2
Callviwer, Realviewer and Reporter Requirements
MiContact Center Office/CSM Port Assignments
FAQ
1
Why does Reporter Real-Time show hunt group calls being delivered to agents that weren't the longest idle?
Troubleshooting
1
Micco\CSM clients external to the server do not return any data
MSL/MBG
MBG
1
Packet Capture from MBG
Horizon
Softphone
2
Soft Client for Mac User Guide
Desktop Softphone Full User Guide
User Guides
1
End User Voice Portal Guide
