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Knowledge base
General
FAQ
4
How do I program my station speed dials?
How do I setup my Voicemail - MiVoice Office 250
Running Mitel reports from System Admin and Diagnostics Tool
MiVoice Office 250 - System Admin Diags DB Programming crash with Query is corrupt popup error
Getting Started
0
Misc How To's
15
Polycom SoundStation IP 5000 on a MiVoice Office 250
DHCP server settings
Mitel 3300/MiVoice Business - Programming Keys
Mitel 3300/MiVoice Business - Personal Speed Calls
Mitel 3300/MiVoice Business - Music on Hold
View all 15
Troubleshooting
1
MiVO250 - SysAD/Database Programming Access Issue
Setting up Mitel Handsets
Mitel 53xx Handsets
4
Mitel 5212/5312 - Pointing it to your Mitel MiVoice office 250
Mitel 5320/5320e/5330/5330e/5340/5340e/5360 - Pointing it to your Mitel MiVoice office 250
Installing a power supply to your handset
Checking or Modifying you Vlan information - Mitel 53xx
Mitel 69xx Handsets
8
Pointing the 69xx to the Mitel Communication Server
If DHCP for 53xx phones is overiding your 69xx
DHCP 69xx's
Mobile contacts not syncing via bluetooth on IOS
Pairing a Bluetooth Handset to a 6940
View all 8
MCS Mitel Communication Server/Phone Manager
User Guides
10
Phone Manager User Guide
Phone Manager Desktop Quick Reference Guide
Call Recorder Quick Reference Guide
Call Reporter User Guide
Call Reporter Quick Reference Guide
View all 10
Troubleshooting
2
App suite and client connectivity tests
Checking Which Cert to what port
How to's
7
Directory Import
How to turn On/Off the Chat function
Upgrading MCS Server
How to tell what version Phone Manager you have - client level
How to tell what version Phone Manager you have - Server level
View all 7
Mitel Wifi/Dect Handsets
Mitel 5610
1
How to set a Mitel 5610 to communicate over a unique SIP Port.
Handset User Guides
Mitel 53xx Phones
2
5320e 5330e 5340e User Guide
Mitel 5312 User guide
Single Line or Analogue handset
1
Single line/Analogue handset user guide
Polycom
1
Polycom VVX 411 Full User guide
Mitel 69xx Phones
5
Mitel 6940 Quick Reference Guide
Mitel 6930 Quick Reference Guide
Mitel 6920 Quick Reference Guide
Mitel 69xx User Guide
Turning off the display when 69xx is idle - Clock and screen saver
Voicemail
1
MiVB Voicemail User guide Version 8
Mitel Phone Manager Outbound
General
1
Calling Party Name and Number
User Guides
1
Quick Start Guide
MiCCO & Customer Service Manager
Backing Up
1
How to backup up user configuration files on CSM and MiCCo
Customer Service Manager (CSM)/MiContact Centre Office (MCCO)
2
Mitel Customer Service Manager (CSM) requirements
MiContact Centre Office\MiCCO\CSM unable to sync with the AMC
Installing
2
Callviwer, Realviewer and Reporter Requirements
MiContact Center Office/CSM Port Assignments
FAQ
1
Why does Reporter Real-Time show hunt group calls being delivered to agents that weren't the longest idle?
Troubleshooting
1
Micco\CSM clients external to the server do not return any data
MSL/MBG
MBG
3
Packet Capture from MBG
Virtual Appliance Deployment Guide
Hyper-V software requirements - MBG
Horizon
Softphone
2
Soft Client for Mac User Guide
Desktop Softphone Full User Guide
User Guides
1
End User Voice Portal Guide
Inbound
User Guides
3
Inbound App User Guide
Inbound Service Web Interface User Guide
Inbound Features Guide
MCD/Mitel 3300
How to's
2
Call Forward on/off Mitel 5304 handset
MCD Maintenance Commands
User Guides
2
Mitel 5304 User Guide
Mitel 5304 Quick Reference Guide
Mitel Phone Manager
How To's
15
Transferring - Mitel Phone Manager
Conferencing - Mitel Phone Manager
Dial Pad - Mitel Phone Manager
DND - Mitel Phone Manager
Forwarding your calls - Mitel Phone Manager
View all 15
VPN
VPN Setup Guides - Draytek
2
DraytekSmart VPN client - Windows User
Draytek Smart VPN setup - Mac OS user
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