Fusion Networks

FAQ 4

• How do I program my station speed dials?
• How do I setup my Voicemail - MiVoice Office 250
• Running Mitel reports from System Admin and Diagnostics Tool
• MiVoice Office 250 - System Admin Diags DB Programming crash with Query is corrupt popup error

Getting Started 0

Misc How To's 15

• Polycom SoundStation IP 5000 on a MiVoice Office 250
• DHCP server settings
• Mitel 3300/MiVoice Business - Programming Keys
• Mitel 3300/MiVoice Business - Personal Speed Calls
• Mitel 3300/MiVoice Business - Music on Hold

View all 15

Troubleshooting 1

• MiVO250 - SysAD/Database Programming Access Issue

Mitel 53xx Handsets 4

• Mitel 5212/5312 - Pointing it to your Mitel MiVoice office 250
• Mitel 5320/5320e/5330/5330e/5340/5340e/5360 - Pointing it to your Mitel MiVoice office 250
• Installing a power supply to your handset
• Checking or Modifying you Vlan information - Mitel 53xx

Mitel 69xx Handsets 8

• Pointing the 69xx to the Mitel Communication Server
• If DHCP for 53xx phones is overiding your 69xx
• DHCP 69xx's
• Mobile contacts not syncing via bluetooth on IOS
• Pairing a Bluetooth Handset to a 6940

View all 8

User Guides 10

• Phone Manager User Guide
• Phone Manager Desktop Quick Reference Guide
• Call Recorder Quick Reference Guide
• Call Reporter User Guide
• Call Reporter Quick Reference Guide

View all 10

Troubleshooting 2

• App suite and client connectivity tests
• Checking Which Cert to what port

How to's 7

• Directory Import
• How to turn On/Off the Chat function
• Upgrading MCS Server
• How to tell what version Phone Manager you have - client level
• How to tell what version Phone Manager you have - Server level

View all 7

Mitel 5610 1

• How to set a Mitel 5610 to communicate over a unique SIP Port.

Mitel 53xx Phones 2

• 5320e 5330e 5340e User Guide
• Mitel 5312 User guide

Single Line or Analogue handset 1

• Single line/Analogue handset user guide

Polycom 1

• Polycom VVX 411 Full User guide

Mitel 69xx Phones 5

• Mitel 6940 Quick Reference Guide
• Mitel 6930 Quick Reference Guide
• Mitel 6920 Quick Reference Guide
• Mitel 69xx User Guide
• Turning off the display when 69xx is idle - Clock and screen saver

Voicemail 1

• MiVB Voicemail User guide Version 8

General 1

• Calling Party Name and Number

User Guides 1

• Quick Start Guide

Backing Up 1

• How to backup up user configuration files on CSM and MiCCo

Customer Service Manager (CSM)/MiContact Centre Office (MCCO) 2

• Mitel Customer Service Manager (CSM) requirements
• MiContact Centre Office\MiCCO\CSM unable to sync with the AMC

Installing 2

• Callviwer, Realviewer and Reporter Requirements
• MiContact Center Office/CSM Port Assignments

FAQ 1

• Why does Reporter Real-Time show hunt group calls being delivered to agents that weren't the longest idle?

Troubleshooting 1

• Micco\CSM clients external to the server do not return any data

MBG 3

• Packet Capture from MBG
• Virtual Appliance Deployment Guide
• Hyper-V software requirements - MBG

Softphone 2

• Soft Client for Mac User Guide
• Desktop Softphone Full User Guide

User Guides 1

• End User Voice Portal Guide

User Guides 3

• Inbound App User Guide
• Inbound Service Web Interface User Guide
• Inbound Features Guide

How to's 2

• Call Forward on/off Mitel 5304 handset
• MCD Maintenance Commands

User Guides 2

• Mitel 5304 User Guide
• Mitel 5304 Quick Reference Guide

How To's 15

• Transferring - Mitel Phone Manager
• Conferencing - Mitel Phone Manager
• Dial Pad - Mitel Phone Manager
• DND - Mitel Phone Manager
• Forwarding your calls - Mitel Phone Manager

View all 15

VPN Setup Guides - Draytek 2

• DraytekSmart VPN client - Windows User
• Draytek Smart VPN setup - Mac OS user