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Knowledge base
General
FAQ
4
How do I program my station speed dials?
How do I setup my Voicemail - MiVoice Office 250
Running Mitel reports from System Admin and Diagnostics Tool
MiVoice Office 250 - System Admin Diags DB Programming crash with Query is corrupt popup error
Getting Started
0
Misc How To's
15
Polycom SoundStation IP 5000 on a MiVoice Office 250
DHCP server settings
Mitel 3300/MiVoice Business - Programming Keys
Mitel 3300/MiVoice Business - Personal Speed Calls
Mitel 3300/MiVoice Business - Music on Hold
See all 15 articles
Troubleshooting
1
MiVO250 - SysAD/Database Programming Access Issue
Setting up Mitel Handsets
Mitel 53xx Handsets
4
Mitel 5212/5312 - Pointing it to your Mitel MiVoice office 250
Mitel 5320/5320e/5330/5330e/5340/5340e/5360 - Pointing it to your Mitel MiVoice office 250
Installing a power supply to your handset
Checking or Modifying you Vlan information - Mitel 53xx
Mitel 69xx Handsets
6
Pointing the 69xx to the Mitel Communication Server
If DHCP for 53xx phones is overiding your 69xx
DHCP 69xx's
Mobile contacts not syncing via bluetooth on IOS
Pairing a Bluetooth Handset to a 6940
See all 6 articles
MCS Mitel Communication Server/Phone Manager
User Guides
8
Phone Manager User Guide
Phone Manager Desktop Quick Reference Guide
Call Recorder Quick Reference Guide
Call Reporter User Guide
Call Reporter Quick Reference Guide
See all 8 articles
Troubleshooting
2
App suite and client connectivity tests
Checking Which Cert to what port
How to's
7
Directory Import
How to turn On/Off the Chat function
Upgrading MCS Server
How to tell what version Phone Manager you have - client level
How to tell what version Phone Manager you have - Server level
See all 7 articles
Mitel Wifi/Dect Handsets
Mitel 5610
1
How to set a Mitel 5610 to communicate over a unique SIP Port.
Handset User Guides
Mitel 53xx Phones
2
5320e 5330e 5340e User Guide
Mitel 5312 User guide
Single Line or Analogue handset
1
Single line/Analogue handset user guide
Polycom
1
Polycom VVX 411 Full User guide
Mitel 69xx Phones
5
Mitel 6940 Quick Reference Guide
Mitel 6930 Quick Reference Guide
Mitel 6920 Quick Reference Guide
Mitel 69xx User Guide
Turning off the display when 69xx is idle - Clock and screen saver
Voicemail
1
MiVB Voicemail User guide Version 8
Mitel Phone Manager Outbound
General
1
Calling Party Name and Number
User Guides
1
Quick Start Guide
MiCCO & Customer Service Manager
Backing Up
1
How to backup up user configuration files on CSM and MiCCo
Customer Service Manager (CSM)/MiContact Centre Office (MCCO)
2
Mitel Customer Service Manager (CSM) requirements
MiContact Centre Office\MiCCO\CSM unable to sync with the AMC
Installing
2
Callviwer, Realviewer and Reporter Requirements
MiContact Center Office/CSM Port Assignments
FAQ
1
Why does Reporter Real-Time show hunt group calls being delivered to agents that weren't the longest idle?
Troubleshooting
1
Micco\CSM clients external to the server do not return any data
MSL/MBG
MBG
3
Packet Capture from MBG
Virtual Appliance Deployment Guide
Hyper-V software requirements - MBG
Horizon
Softphone
2
Soft Client for Mac User Guide
Desktop Softphone Full User Guide
User Guides
1
End User Voice Portal Guide
Inbound
User Guides
3
Inbound App User Guide
Inbound Service Web Interface User Guide
Inbound Features Guide
MCD/Mitel 3300
How to's
2
Call Forward on/off Mitel 5304 handset
MCD Maintenance Commands
User Guides
2
Mitel 5304 User Guide
Mitel 5304 Quick Reference Guide
Mitel Phone Manager
How To's
15
Transferring - Mitel Phone Manager
Conferencing - Mitel Phone Manager
Dial Pad - Mitel Phone Manager
DND - Mitel Phone Manager
Forwarding your calls - Mitel Phone Manager
See all 15 articles
VPN
VPN Setup Guides - Draytek
2
DraytekSmart VPN client - Windows User
Draytek Smart VPN setup - Mac OS user