How To's

ACD Hunt Groups - Mitel Phone Manager
ACD Agent Control ACD Agent IDs can be used on the MiVoice Office 250 system to log in and out of whichever ACD hunt groups you Agent ID belongs to. Each ...
Thu, 12 Sep, 2019 at 3:20 PM
Contacts - Mitel Phone Manager
Overview The contacts tab within Phone Manager provides a view to provide real-time information about other devices including Users, extensions, agents, s...
Thu, 12 Sep, 2019 at 3:32 PM
Call Recording - Mitel Phone Manager
Overview Phone Manager can integrate into a Call Recorder to provide direct access to playback the recordings for the User. Call recording can also be ...
Thu, 12 Sep, 2019 at 3:38 PM
Presence Profiles - Mitel Phone Manager
Presence Profiles Presence Profiles provide mechanism for controlling many aspects of a user's extension. If enabled to use Presence Profiles, each u...
Thu, 12 Sep, 2019 at 3:43 PM
Chat - Mitel Phone Manager
Overview Chat is an instant messaging style feature that allows Phone Manager Users to exchange short messages with each other. When a chat session is st...
Thu, 12 Sep, 2019 at 3:49 PM